If you would like to return an item purchased online, please contact Customer Service to initiate your return at [email protected]. Our team will be happy to assist you in resolving any issues that arise with your product(s) and ensure that your return meets our policy requirements.

 

If you’re looking to return your order, we’re here to help! We guarantee our products for 30 days. We offer simple returns within 30 days of purchase to the original payment method.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The color difference is not a reason for return, as our products are natural and color may vary.

 

If your product arrives damaged, we require photographs within 48 hours in order to disclose damages to the shipping companies we work with.

To complete your return, we require a receipt or proof of purchase.

item not in its original condition, with damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

If you haven’t received a refund yet, first check your bank account again.
Following this, contact your credit card company – it may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Only regular priced items may be refunded. Sale items cannot be refunded.

Returns are subject to a 10% restocking fee and shipping cost will be deducted from the refund.

Noteworthy ‘extras’ on our shipping + returns policy:

• Products must be received back (unopened condition) within 7 days of the return label being issued.
• Gifted items (including gift cards), discounted/sale items are final sale.
• We aren’t able to provide refunds for products purchased through one of our vendors, but we’ll do our best to support you with a resolution.
• We don’t offer refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received. 
• We charge a small reshipment fee of $15 for incorrectly provided addresses at checkout.
• We will refund or reship lost orders as long as we are notified within 30 days of your order date.
• We don’t offer exchanges.
• Standard Shipping is $20 on orders under $79.
• We offer standard shipping (7-10 business days). We cannot guarantee delivery timelines as mail carriers across Canada and the US are continuing to experience delays.
• For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier. 
• Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).